After the fire is lit
Fireplace & Stove Service in Stevens Point, WI
Need your fireplace, stove, insert, or gas logs repaired? We can help. Our own factory-trained technicians service gas, wood, and electric units across Central Wisconsin, whether we installed them or not.
- Since the Late 1970s
- 47 Google Reviews
- In-House Installers
- Free In-Home Appointments
Technicians who know the unit
Service From the Shop That Installs Them
Pilots and ignition, blowers and remotes, glass, gaskets, firebrick, and the annual cleaning that keeps a no-start from landing in December, for the gas, wood, and electric fireplaces, inserts, and stoves we sell, and most we didn't. Gas log sets too, cleaned, relit, and reset the way the maker drew them.
Every visit is one of our own factory-trained technicians, and it ends with a plain-English rundown of exactly what we saw. Find the lane below that matches your unit, or send the form and let us sort it out.
Four kinds of visit
What We Service & Repair
Every lane gets the same technicians and the same short form. Send the request, and our team calls you to set the day and the time.
Gas Fireplace, Stove, Insert & Gas Log Repair
Pilots that won't stay lit, blowers that quit, remotes that lost their minds, cloudy glass, and vented or vent-free log sets cleaned, relit, and reset so the flame looks right.
- Pilot, ignition, and thermocouple
- Blowers, fans, and remotes
- Burner and pilot assembly cleaning
- Gas valve, pressure, and leak check
- Glass cleaned inside and out
- Log placement and ember material
Wood Fireplace, Stove & Insert Repair
Door gaskets, glass, firebrick, baffles, catalysts, and blowers, so the stove or insert draws right, seals tight, and burns the way it did when it was new.
- Door gaskets and glass
- Firebrick, baffles, and catalysts
- Blowers and fans
- Draft and smoke-back troubleshooting
Electric Fireplace & Insert Repair
Flame effects that went dark, heaters that stopped heating, and remotes that stopped talking, for the electric fireplaces and inserts we sell and most we didn't.
- Flame effect and lighting
- Heater and blower
- Remotes and controls
- Install and trim fit
Annual Cleaning & Maintenance
Cloudy glass, a lazy pilot, a blower full of dust. Nothing's broken yet, and a yearly cleaning is how it stays that way, for the gas, wood, and electric fireplaces, stoves, and inserts we sell, and most we didn't.
- Glass, logs, and ember bed cleaned
- Pilot, burner, and blower checked
- Gaskets, glass, and controls looked over
- One visit a year, before the first burn
Here's how you do it
3 Steps to a Service Visit
The form takes a minute, the call comes from the showroom, and the people who show up are our own factory-trained technicians.
- Since the Late 1970s
- 47 Google Reviews
- In-House Installers
- Free In-Home Appointments
-
Request Service Online
Click Request Service, pick the repair, tell us what's going on, and send it. The form opens right here on the page.
-
Take Our Call
Our team calls to confirm the day and the time of the service appointment.
-
Get It Repaired
Our own factory-trained technicians perform the repair work with precision and care.
In their own words
Reviews From Central Wisconsin Homeowners
47 Google reviews, every one of them written by someone we installed for or came out to help.
“Amazing customer service! Adrian was incredibly helpful in determining the best choice for a fireplace for us! Russ did an amazing job cleaning and refinishing the used fireplace for us! Made it look brand new!! Highly recommend!!”
“Russ was on time and did a great job. He answered my questions, instructed us on the best way to operate the unit, and shared the recommended maintenance and cleaning schedule. We are very pleased with the service.”
Read the full review
Before and after photos. The glass on our fireplace insert was completely clouded by soot. I couldn't figure out how to open it to clean it. Eventually, I found the manufacturer, model, and serial numbers, so I called the company. They told me that Snowbelt had installed the unit and told me that if I called, Snowbelt would come out to service it and show me how to clean it. It was a 6 week wait until they could schedule us, but it was well worth it. Russ was on time and did a great job. He answered my questions, instructed us on the best way to operate the unit, and shared the recommended maintenance and cleaning schedule. After seeing how well he did his job and the work involved in disassembling the unit, I requested that he add us to the routine maintenance schedule. He also relocated the switch to a more convenient and secure location. The wait is to be expected at this time of the year. We are very pleased with the service. Thank you.
“I have never seen a company do so much to assist a customer. The customer service is unparallelled. You will get what you are looking for at this company, and they will do whatever is necessary to make sure everything is the way you want it.”
Read the full review
Snowbelt is AWESOME! I have never seen a company do so much to assist a customer. We had issues with a new fireplace (only related to the fireplace itself, and not how it was installed) and one of the top guys at the company actually came out to our house and spent over an hour lighting a fire with me and working with me to address the issue. Snowbelt did everything to address the problem with the fireplace. We are very happy with their efforts in resolving the issue. I would highly recommend Snowbelt to anyone. The customer service is unparallelled. You will get what you are looking for at this company, and they will do whatever is necessary to make sure everything is the way you want it. Thanks Adrian and your amazing team for all of your assistance in giving us an outstanding new fireplace!
“We initially worked with Carl at the showroom to select and order our fireplace. Carl was knowledgeable, responsive, and friendly. When it came time to get our fireplace up and running at our cabin, our Service Tech Russ went above and beyond in so many ways.”
Read the full review
Our experience with Snowbelt has been a wonderful one! We initially worked with Carl at the showroom to select and order our fireplace. Carl was knowledgeable, responsive, and friendly. When it came time to get our fireplace up and running at our cabin, our Service Tech Russ went above and beyond in so many ways. His knowledge about the product was impeccable, and his customer service was amazing. We had an initial question about the operation of the fireplace after he left, and when we called him to ask, he spent time on the phone politely and patiently walking us through some things to try. Russ provided some of the best customer service we’ve experienced in years, and he went above and beyond to ensure we had the help we needed and were satisfied. We can’t speak highly enough about Russ’s abilities or his commitment to customer service.
“Snowbelt tech Russ B came out. He was knowledgeable to my problem with gas fireplace and fixed it expertly. He gave it a complete cleaning and tuneup and answered every concern I had with fireplace. Very professional and thorough with check for any leaks etc. Highly recommend.”
“On 12/19. We had a service tech come and look at our gas stove. He was on time,friendly, knowledgeable and had the part I needed. He was in and out in no time. I would highly recommend SnowBelt.”
“Russ was very helpful and willing to help both in helping me to understand how to install the part and routine maintenance of the unit. The kind of service they give means a lot.”
“Thank you Snowball for sending out such a knowledgeable service technician. He arrived prepared to fix my 20 year old gas fireplace in one visit. GOOD AS NEW without the price tag $$$”
“These guys came out and actually fixed our gas fireplace. The local company we had come 3 times kept telling us nothing was wrong and to keep hitting reset. We will not be giving them anymore of our business. From now on, we will call Snowbelt!”
“Absolutely the best. Russ Meronk does a fantastic job keeping our fireplaces running smoothly.”
“Friendly staff that is knowledgeable. Great selection in house of many different home heating/fireplaces. Enjoyed my visit. They installed our chimney pipe for our future woodstove. Can't wait to have enough saved to buy the Cape Cod.”
“Phil and John have built an outstanding business. Being a small business owner myself, I appreciate the value of their staff and commitment to their customers. Great products, knowledgeable staff and beautiful showroom.”
“Very knowledgeable and patient in answering questions. Great experience for someone who does not know the first thing about choosing a fireplace.”
“I have found them very helpful prior to,during and after purchase and installation. The Lopi Fredom Bay has worked well. I got what I paid for and defenitly recommend SnowBelt.”
“Great business for fireplaces in Stevens Point. Set up, and follow up service is/was great too.”
“Knowledgeable staff, excellent products, great customer service.”
“Everyone at Snowbelt is always very knowledgeable and helpful.”
“The staff is friendly, helpful and very knowledgeable.”
“Great company to work with, diligent job and focused employees, 100% recommend”
Showing all 19 reviews
Take a virtual tour of our store
Visit the Stevens Point Showroom
The technicians who service your fireplace work out of the same showroom where the displays burn. Walk the floor online first, then come see us on Wildwood Drive.
Mon–Fri 9am–6pm Sat 9am–1pm Sun Closed
(715) 341-4328Straight answers
Common Questions About Service & Repair
The ones we answer every week. Yours isn't here? Call the showroom.
How often should a gas fireplace be serviced?
Once a year, ideally before the first cold night. Dust, pet hair, and spiders love a pilot assembly, and a small drift in gas pressure or a tired thermocouple turns into a no-start in December. The annual visit catches all of it.
Why won't my gas fireplace turn on?
Check the wall switch and the breaker first. After that, don't keep cycling it. Note what it does—clicks, sparks, or nothing at all—and tell us when you request service. Knowing the symptom saves you a second visit.
How do I know my wood stove needs a new gasket?
Close the door on a strip of paper. If it slides out without tearing, the door isn't sealing, which means the fire burns fast, hot, and wasteful. A gasket is inexpensive and turns the same armload of wood back into an overnight burn.
How do I clean gas logs?
Clean them gently, with the gas off and the logs cool: use a soft brush for the logs, a vacuum for the ember bed, and nothing wet. If the flame pattern has changed or the logs look shifted, leave them where they are and request service. Log placement is what keeps a set burning safely.
Do you service fireplaces you didn't install?
We do, and plenty of them. Gas, wood, and electric fireplaces, inserts, and stoves, plus gas log sets. Plenty of the people who buy a fireplace from us met us on a service call first.
How do I request a service visit?
Click Request Service anywhere on the site. It opens one short form: pick the repair, tell us what's going on, and send it. Our team will call you to set the day and time of the service appointment, so nothing is on the calendar until you've talked to us.
When should I request seasonal service?
Request it in late summer or early fall, before the first burn. Fall is the busy season, and off-season visits are the quickest to set.
Let's Get Started
Be Taken Care of for Years to Come
Our service team can make sure that your fireplace works perfectly for every year that you have it. Send the request now, before the first cold night fills the calendar.