Fireplaces, Stoves & Service in Marathon County, WI

“I have never seen a company do so much to assist a customer. The customer service is unparallelled. You will get what you are looking for at this company, and they will do whatever is necessary to make sure everything is the way you want it.”

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Snowbelt is AWESOME! I have never seen a company do so much to assist a customer. We had issues with a new fireplace (only related to the fireplace itself, and not how it was installed) and one of the top guys at the company actually came out to our house and spent over an hour lighting a fire with me and working with me to address the issue. Snowbelt did everything to address the problem with the fireplace. We are very happy with their efforts in resolving the issue. I would highly recommend Snowbelt to anyone. The customer service is unparallelled. You will get what you are looking for at this company, and they will do whatever is necessary to make sure everything is the way you want it. Thanks Adrian and your amazing team for all of your assistance in giving us an outstanding new fireplace!

“We initially worked with Carl at the showroom to select and order our fireplace. Carl was knowledgeable, responsive, and friendly. When it came time to get our fireplace up and running at our cabin, our Service Tech Russ went above and beyond in so many ways.”

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Our experience with Snowbelt has been a wonderful one! We initially worked with Carl at the showroom to select and order our fireplace. Carl was knowledgeable, responsive, and friendly. When it came time to get our fireplace up and running at our cabin, our Service Tech Russ went above and beyond in so many ways. His knowledge about the product was impeccable, and his customer service was amazing. We had an initial question about the operation of the fireplace after he left, and when we called him to ask, he spent time on the phone politely and patiently walking us through some things to try. Russ provided some of the best customer service we’ve experienced in years, and he went above and beyond to ensure we had the help we needed and were satisfied. We can’t speak highly enough about Russ’s abilities or his commitment to customer service.

“Snowbelt tech Russ B came out. He was knowledgeable to my problem with gas fireplace and fixed it expertly. He gave it a complete cleaning and tuneup and answered every concern I had with fireplace. Very professional and thorough with check for any leaks etc. Highly recommend.”

“On 12/19. We had a service tech come and look at our gas stove. He was on time,friendly, knowledgeable and had the part I needed. He was in and out in no time. I would highly recommend SnowBelt.”

“Russ was very helpful and willing to help both in helping me to understand how to install the part and routine maintenance of the unit. The kind of service they give means a lot.”

“Amazing customer service! Adrian was incredibly helpful in determining the best choice for a fireplace for us! Russ did an amazing job cleaning and refinishing the used fireplace for us! Made it look brand new!! Highly recommend!!”

“Thank you Snowball for sending out such a knowledgeable service technician. He arrived prepared to fix my 20 year old gas fireplace in one visit. GOOD AS NEW without the price tag $$$”

“Friendly staff that is knowledgeable. Great selection in house of many different home heating/fireplaces. Enjoyed my visit. They installed our chimney pipe for our future woodstove. Can't wait to have enough saved to buy the Cape Cod.”

“These guys came out and actually fixed our gas fireplace. The local company we had come 3 times kept telling us nothing was wrong and to keep hitting reset. We will not be giving them anymore of our business. From now on, we will call Snowbelt!”

“Phil and John have built an outstanding business. Being a small business owner myself, I appreciate the value of their staff and commitment to their customers. Great products, knowledgeable staff and beautiful showroom.”

“Very knowledgeable and patient in answering questions. Great experience for someone who does not know the first thing about choosing a fireplace.”

“I have found them very helpful prior to,during and after purchase and installation. The Lopi Fredom Bay has worked well. I got what I paid for and defenitly recommend SnowBelt.”

“Absolutely the best. Russ Meronk does a fantastic job keeping our fireplaces running smoothly.”

“Great business for fireplaces in Stevens Point. Set up, and follow up service is/was great too.”

“Knowledgeable staff, excellent products, great customer service.”

“Everyone at Snowbelt is always very knowledgeable and helpful.”

“The staff is friendly, helpful and very knowledgeable.”

“Great company to work with, diligent job and focused employees, 100% recommend”

“Russ was on time and did a great job. He answered my questions, instructed us on the best way to operate the unit, and shared the recommended maintenance and cleaning schedule. We are very pleased with the service.”

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Before and after photos. The glass on our fireplace insert was completely clouded by soot. I couldn't figure out how to open it to clean it. Eventually, I found the manufacturer, model, and serial numbers, so I called the company. They told me that Snowbelt had installed the unit and told me that if I called, Snowbelt would come out to service it and show me how to clean it. It was a 6 week wait until they could schedule us, but it was well worth it. Russ was on time and did a great job. He answered my questions, instructed us on the best way to operate the unit, and shared the recommended maintenance and cleaning schedule. After seeing how well he did his job and the work involved in disassembling the unit, I requested that he add us to the routine maintenance schedule. He also relocated the switch to a more convenient and secure location. The wait is to be expected at this time of the year. We are very pleased with the service. Thank you.